Curbside pickup of requested items, computers by appointment, and other limited services are available.  Please contact your library for specific information on services provided. 

Internet access in a new way

In today’s world, it’s very difficult to do without internet access. In addition to offering one-hour computer appointments in the libraries, as well as wifi outside the buildings, Pioneerland has just added a new way for people to get internet access, at least for a little while.

Pioneerland libraries now have mobile hotspots available to check out. These devices provide wifi you can use at home, through T-Mobile.

You use your library card to check them out, just like a book. And like a book, they have a loan period of four weeks. They can’t be renewed.

To request one, you’ll need to call the library, rather than placing a hold through the catalog. If one is available, we can get it to you through curbside delivery right away. If they’re all checked out, we’ll put you on the waiting list and let you know when one is ready for you to pick up. These have been very popular in other library systems, so we anticipate demand.

If you keep the hotspot past the due date, it will turn off and become unusable. There will be a late fee of $1 a day for late returns. If the hotspot is not returned or if it comes back damaged, there is an $85 fee for replacement, and if any of the accessories are missing, there will be a charge for the amount the library spends buying a replacement for that piece. The cases for the hotspots are very sturdy and well-padded, so you can safely return them in the book drop. Staff will wipe down the equipment and cases between patrons.

Internet service relies on cell tower technology and coverage, so the signal will be stronger or weaker depending on where you live, and in some locations they won’t pick up a signal. Because of this, the Cosmos Library does not have any hotspots available to check out; they are unlikely to work in that area. The Litchfield Library has five, the Dassel Library has three, and the Grove City Library (where the signal is spotty) has two. The devices don’t go out through interlibrary loan; they can only be checked out at the library they belong to.

The hotspots have filtering software installed on them in accordance with Pioneerland’s Internet Use Policy, but the library is not responsible for individual activity on the internet. We encourage you to always follow safe internet practices. Pioneerland does not track your internet usage, data, or information while you’re using the hotspot and, in accordance with library privacy requirements, does not provide your information to the service provider.

If you need to print, the libraries do have e-printers that can accept emailed print jobs that meet certain parameters (Word document, photo, or PDF, but not a webpage, for example). The HP e-printing service sometimes doesn’t work well, so talk to library staff over the phone if you need to try using it, and allow plenty of time for the print job to come through. We can deliver printouts curbside.

If you check out a hotspot for a project and you complete it before the due date, please return the device so that someone else can have access to it sooner. We hope that these mobile hotspots will give you a way to get essential things done online at home during this unusual time.